Disclaimer:- Please read these terms before using this website.
Welcome to Theshinyhairshop.co.uk Using this website you agree to the following terms of use. If you do not agree to these terms please do not use the website.
We reserve the right to alter our content any time without notice to you. By using this site implies you accept to be bound by any updated version of this site.
Definitions & Refund Policy
We want you to be entirely satisfied with every item purchased from Theshinyhairshop. We aim to offer you excellent service at all times. You can return or exchange goods within 14 working days, following delivery, as long as they are in their original packaging, have not been used and are re-saleable. Your statutory rights are not affected.
A copy of your paid invoice must be included with any returned product. Assuming the item is unused and undamaged we will refund the cost of the item(s) excluding original cost of delivery.
Damaged products
If you receive products that are faulty or have been damaged in transit, contact us as soon as possible or within 3 days of receipt of goods, stating your order number and in what way the goods have been damaged. Send the goods back to us at the returns address below within a reasonable time, preferably within 7 working days following receipt of the goods. We will then credit your accounts for the damaged goods or re-dispatch as appropriate. Your statutory rights are unaffected.
Our returns address is:-
The Shinyhairshop
Unit 5 Unicorn Parade
Unicorn Hill
Worcs
B97 4QR
Despatch And Delivery
Standard Delivery:
Standard delivery is with the Royal Mail Tracking service and once despatched will be with you between 1 to 3 working days. A signature is not required and you can specify specific delivery instructions or collect from your local Royal Mail sorting depot.
Please note: We cannot be held responsible for delays with standard delivery as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services. All Orders are processed Monday to Friday (excluding bank holidays) with a cut off of 3pm for despatch that day.
Our charge is:- UK Mainland Free for all items. At our discretion to suit Theshinyhairshop we may alter these payments terms.
Payment
We are pleased to accept orders by Online transaction (secure server). All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder. On-line payments are made through SAGEPAY. After placing your order you will be transferred to SAGEPAY secure payments server.
Insurance
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire, terrorism, war and legislation; petrol crisis and transport or weather disruptions. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.
Security Policy
We use SSL (secure socket layer) level encryption. This is one of the most advanced encrypting technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensure that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone. All credit card details are kept on a secure computer and only top level staff have access to this computer.
Complaints
If you have a complaint about our service in any way or any of the products supplied, please contact Theshinyhairshop either through the contact section on the website.or between 9.00am – 5.00pm on 01527 404904
Privacy Notice Guarantee
Under no circumstances do we provide or sell your details to third parties. We will not sell or trade or rent your personal information to others. You can browse our site without disclosing any personal data to us. When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering.
We may use this information to notify you of any new products or special offers we think may be of interest to you unless otherwise requested by you via email.
